Dear Customer,

Thanks for visiting our website.

Please note that we are currently experiencing an increased volume of orders and customer enquires as a result of COVID-19. We are currently operating at full capacity with some minor delays, we are still anticipating all orders to be delivered within 1-4 business days. Due to supply constraints out of our control, we can only accept orders for PPE and Infection Control Products including face masks from existing customers or medical centres. All other products can be purchased using the guest checkout feature on this site. For information on infuenza 2020, please visit for COVID-19 information, please visit

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Delivery & Handling Charges

Metro Perth:

  • Please note that metro areas are defined by our freight companies (some regional areas are included)
  • Delivery is free for orders over $250 (excl GST) 
  • A handling charge of $10.00 + GST will be charged for orders under $250 (excl GST)

Non–metro, Regional and Country: 

  • Goods delivered outside the metro area, including backorders will incur freight charges. 

Freight charges that apply for all areas:

  • Heavy, large or sensitive items (i.e. furniture, autoclaves, equipment, bulky products) 
  • These charges will be at cost

Cold chain deliveries

  • All cold chain orders are sent on a separate invoice
  • All cold chain deliveries will contain a heat & freeze monitor
  • Cold chain deliveries are free for orders over $500 worth of cold chain products (excl GST)
  • A handling charge of $15.00 + GST will be charged for orders under $500 (excl GST)
  • All COD or non-account transactions attract $20.00+GST handling fee